PRIVACY STATEMENT

MindMatters Clinic are committed to protecting your privacy and ensuring your personal and health information are handled safely and securely. This Privacy Statement outlines how we collect, use, disclose, and protect your information. We take the protection of your personal information very seriously. This is integral to our Company values:

Kia Pono | Integrity

Manaaki | Care

Kia Tika | Excellence

We comply with relevant New Zealand legislation, only collect essential information to provide our services to you, keep your information safe by storing it in encrypted files and only allow essential staff access. We also only use IT services that are ISO 27001 certified, a gold-standard international security standard. As a principle, we will never sell your personal information. We are transparent about the records we hold about you, and you can request a copy or seek a correction at any time, simply contact us.

1. Collection of Personal Information

We collect personal information to provide the highest standard of care and services. This may include:

Personal details such as name, address, date of birth, contact information.
Health information such as medical records.
Payment details such as billing information.

2. Use of Personal Information

We use personal information for the following purposes:

To provide mental health and wellbeing services.
To communicate about our support and treatment.
To manage billing and payment processes.
To comply with legal and regulatory requirements.
To improve our services and conduct quality assurance activities.

3. Disclosure of Personal Information

Your personal information may be disclosed to:

Anyone you have authorised us to share your information with.
Legal and regulatory bodies as required by law.

We will not disclose your personal information to any other parties without your consent. We will never sell your personal information to anyone.

4. Protection of Personal Information

MindMatters Clinic is committed to ensuring the security of your personal information. We implement a range of measures to do this, including:

Using only ISO 27001 certified suppliers to ensure optimal data protection and information security.
Storing all data in encrypted files
Regularly reviewing and updating our security practices.
Training our staff on privacy and data protection policies.
Only allowing required staff access to your personal information

We are a New Zealand company and abide by the New Zealand Privacy Act 2020, Health Information Privacy Code 2020, and Official Information Act 1982. We keep your information for the minimum period of ten years following New Zealand Health Information Privacy Code 2020 guidelines, at which point we destroy it by securely digitally erasing all digital files.

5. Your Rights

Under the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020, you have the right to:

Access your personal information.
Request correction of any inaccuracies in your personal information.
Withdraw consent for the collection, use, or disclosure of your information.
Complain about a breach of your privacy rights.

You also have the right to register a compliment or complaint, including about how your personal information has been handled. You can contact us to make a compliment or complaint using the contact details provided below. We will acknowledge your compliment or complaint within 14 calendar days and confirm any actions we are taking in response to your compliment or complaint within 20 working days.

6. Accessing and Correcting Your Information

You can request access to your personal information or seek correction by contacting us on the information provided below. Requests for official information will be processed in accordance with the Official Information Act 1982.

7. Updates to This Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or the law. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about our Privacy Statement or how your personal information is handled, or if you would like to register a formal compliment or complaint, in the first instance contact us by emailing our Privacy Officer at privacy@mindmatters.clinic, phoning 0800 MIND HQ (0800 6463 47) or writing to us at 601/6 Dock Street, Auckland Central, Auckland 1010, New Zealand. If you raise a complaint or concern, and we cannot resolve it, then you have the right to complain to the Privacy Commissioner.

MindMatters Clinic Limited

Version 1.0. Last reviewed 19 June 2024